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When a credit note is issued for a refunded return, how it is numbered and what tax it shows.
A credit note is the tax document for money you give back on a return. Your shop issues it for you; there is nothing to create by hand.
One return gets one credit note. It is created once and is never recalculated. To open and print it, see Refund outcome unknown, and credit notes.
Cancelling an order does not create one of these credit notes. For Saudi shops, ZATCA has its own notes for cancelled and changed orders. See ZATCA documents.
Credit notes have their own series, separate from invoices.
The field is on Shop › Settings › Tax Settings, in the invoice block. It is shown only when returns are on. See Invoice settings and numbering.
| Line | Value |
|---|---|
| Each returned item | The accepted quantity at its refund value: the price paid, with the order discount spread across lines, tax included |
| Delivery charge | Added, when the delivery charge was refunded |
| Return shipping fee | Subtracted, when you kept one |
When the refund is less than the sum of those lines, the values are scaled so the note adds up to exactly the amount refunded. This happens when a refund is capped at what is left on the order, or an exchange refunds only a price difference.
The tax follows the order, not today's settings.
When ZATCA e-invoicing has an invoice for the order, a refunded return also produces a ZATCA credit note that refers to that invoice. It is listed on the order page and on the ZATCA page.