Help CenterHelp Center / Apps · Concept
What the delivery app does with a delivery guy's position, and which notifications it receives.
The delivery app can share where a delivery guy is while they are delivering, and it receives a notification whenever there is work for them. Neither has a switch in your shop settings.
While the agent has deliveries in progress, the app can send the agent's position and heading to the platform.
The shop panel has no live map of your delivery guys. To see who has which order, filter the orders list by Delivery Assigned to. See Assign orders to a delivery agent.
To give a customer a page where they follow their order's status, see Share tracking.
| When | Who gets it | Default title |
|---|---|---|
| You accept a delivery order | Every delivery guy of the shop who works at the order's location | "A New Order is Waiting !!!" |
| You assign an order to an agent | That agent | "A New Order is Waiting !!!" |
| An assigned order is cancelled | The assigned agent | "Order has been cancelled" |
| You record a cash hand-over | That agent | "Your Delivery Collection is Collected" |
| You give an agent a return pickup | That agent | "New return pickup" |
| A return the agent was to collect is cancelled | That agent | "Return pickup cancelled" |
| You send a message from Send Notification | The agents you choose | The title you type |
Notes on the first row:
The app also keeps a list of the notifications an agent has received, newest first.
To write your own message to one agent or the whole team, see Send a notification to delivery agents.