Help CenterHelp Center / Settings reference · Reference
What makes each Shop menu entry and report appear, and the options that only support can switch for you.
This page continues Why can't I see a menu, tab or screen?. The "Who" column uses the same words: Owner, Owner or support, Plan, Support.
| Missing item | Needs | Who |
|---|---|---|
| Online Store | Online store on Shop › Features | Owner or support; plan |
| Branch Profile | Your shop shares its app with other branches | Support |
| Tax Categories | Tax, then Tax categories | Owner |
| Shop Theme Settings | A theme assigned to your shop | Support |
| WhatsApp (owner only) | The WhatsApp store in your plan, or a saved connection | Plan |
| ZATCA e-invoicing (owner only) | A shop in Saudi Arabia | Country |
| Plan & billing | Billing switched on for the platform | Support |
| Add-ons under Plan & billing (owner only) | A shop billed through Plan & billing | Not a switch |
| Shop Webhooks | A plan with API and webhooks | Plan |
| Manage Cancel Reasons | The picker app | Support; plan |
Marketing consent is shown to the owner only.
All settings tabs lists every tab and when it appears. In short:
| Missing item | Needs | Who |
|---|---|---|
| Gross margin | Cost and margin tracking, and a role that may see costs | Owner |
| Stock value | Stock tracking and Cost and margin tracking, and a role that may see costs | Owner |
| Wastage | Stock tracking, or stocktakes already recorded | Owner |
| Delivery collections | Local delivery with your own drivers, or collections already recorded | Owner |
These options have no card on Shop › Features and no field on your Settings page. Ask support and quote the name.
| Option | What it adds |
|---|---|
| Enable Picker | The picker app, the Picker Settings tab and Manage Cancel Reasons. Where plan limits are applied, your plan must include it |
| Enable Product Image Gallery | A Gallery field for more images on the product form |
| Enable Packing Slip | The Packing Slip button on an invoiced order |
| Show Barcode on KOT | Product barcodes on the kitchen ticket |
| Can Mark as Ready | Marking a delivery order as ready while it is being prepared |
| Can Add Expected Ready Time | An expected ready time when you confirm an order |
| Enable Mark Deliver From Shop Admin | Marking delivery orders as delivered from the panel, and Mark as Delivered in the bulk actions of the orders list |
| Disable Customer Registration | Stops new customer accounts |
| Enable Vendor | Vendor Types in the Catalogue menu |
| Wallet Reward Ratio, Minimum Reward Point For Convert To Wallet | The reward point rules. Even when you can switch Reward points on yourself, support sets these values |
| Zoho Configuration | The Zoho connection. The tab is shown to platform staff only |