Help CenterHelp Center / WhatsApp and notifications · Concept
The three WhatsApp features of your shop, the provider behind them, and where each one is set up.
WhatsApp does three separate jobs in your shop. They are set up in three different places, and one does not switch on the others.
| Job | What the customer sees | Where you set it up |
|---|---|---|
| Messages | Order updates, cart reminders, back-in-stock alerts, gift cards and sign-in codes from your business number | Shop › WhatsApp |
| WhatsApp store | Your catalogue inside WhatsApp, with ordering in the chat | Shop › Features, then Shop › Whatsapp Api & Webhooks |
| Button on your website | "Order on WhatsApp" opens a chat with your number | Your website preferences and theme settings |
Messages are sent through Libromi, the WhatsApp Business provider this platform works with. It is the only provider the WhatsApp page offers.
You connect by copying two details from your Libromi dashboard into the panel: an API address and an API token. There is no "log in with Facebook" step in the panel. Your message templates are created and approved in your WhatsApp Business account with the provider, not in the panel.
The WhatsApp store, the catalogue and the ordering conversation, also runs on the provider's side. Your shop supplies the products, prices, delivery rules and order handling.
A shop that already has a connection can still see, test and disconnect it after the plan changes.
Read When WhatsApp order updates are sent before you rely on them: the four order updates follow WhatsApp orders only.