Help CenterHelp Center / Payments · Reference
Read the online payment behind an order, including the provider's reference and a refused capture.
An order paid through an online gateway carries the record of that payment. Open the order from Orders to see it.
The order shows Paid Online : with the amount, the payment method code and a Details link. If a payment for this order was refused or flagged, a red Refused capture badge sits beside it. Money may have been taken, so check it.
Select Details to open the Payment Details window.
| Field | Meaning |
|---|---|
| Token | The platform's own reference for this payment attempt. It is not a provider credential |
| Gateway | The code of the provider that took the payment |
| Amount | The amount of the payment |
| Status | The state of the payment as the platform recorded it |
| Created At | When the payment was started |
| Last Change | When its record last changed |
| Reference ID | The provider's reference. Use it to find the payment in the provider's dashboard |
| Refused capture | Shown only when a payment for this order was refused or flagged: the time, the gateway, the reason and the provider's reference |
Select Close to return to the order.
The window is read-only. It does not refund, capture or cancel a payment. To give money back, see Refunds by payment method.
There is no separate list of online payments in the shop panel. Use the provider's dashboard for a full list, and the Reference ID to match a payment to an order.