Help CenterHelp Center / Shipping and couriers · Concept
What the shipping feature gives you, where its screens are, and the order to set it up in.
Shipping lets you send orders by courier to countries, states or postcodes you choose, at prices you set. It adds shipping zones and rates, courier accounts, shipments on orders, and product weights.
Shipping is already on if you answered Ship by courier or Both in store setup. Otherwise open Shop › Features and find Courier shipping. If the card has a Turn on button, select it. If it reads Contact support to change this, the platform manages this switch for your shop: ask support. A card with no button is already on with your plan. Only the shop owner can change features.
Checkout charges the rates you set in your shipping zones. It does not ask a courier for a live price. A courier's live rates appear only when you book a shipment or a return pickup; they show what the courier charges you, and never change what the customer paid.
Shop Managers get a separate Shipping menu. They can view zones and use the calculator, but cannot change them or open Couriers.
The Shipping setup card sits at the top of the zones and couriers pages until every step is done. You cannot dismiss it.
| Step | Done when | Guide |
|---|---|---|
| Choose the weight unit | The Delivery Settings tab has been saved with a Weight Unit | Units and product weights |
| Add a shipping zone with at least one active rate | One active zone has one active rate | Zones, rates |
| Give your products a weight | Every sellable product has a weight, or a Default Product Weight is set | Units and product weights |
| Connect a courier and pass "Test connection" | An active courier passed the test, or an active manual courier exists | Couriers |
| Switch Delivery Area to By Shipping Zones | Delivery Area is By Shipping Zones | Switch to shipping zones |
In By Shipping Zones mode you can set Also Deliver Locally to Yes, my own drivers deliver nearby addresses. Nearby addresses then get your local charge, time slots and express; every other address is shipped with your zones. See Switch to shipping zones and delivery modes.
Set up
Ship orders
Cash on delivery payouts
Help
The settings fields are listed in Shipping and courier settings.