Help CenterHelp Center / Online store and design · Reference
What each chip on the Domains page means and what the store does by itself.
A domain you connect moves through the steps below without any action from you once the DNS records are in place.
| Chip | Meaning | What to do |
|---|---|---|
| Waiting for your DNS records | The TXT record with the verification code has not been found | Add the records. See DNS records to add |
| Checking your records | The TXT record is there. The domain does not point at the store yet | Add or correct the CNAME, ALIAS or A record |
| Getting the security certificate | Both records are right. The domain is being set up for https | Wait, or select Check now |
| Connected | The domain serves your store over https | Optionally make it the main address |
| Could not connect | The records were not found within 72 hours, or the domain was refused | Fix the records first, then select Check now |
Beside the chip, "checked …" says when the last check ran. A red line under it gives the last problem found, for example:
Your free address shows Free address, and the address in use shows Main address.
The store re-checks a new domain at growing intervals. It stops 72 hours after you connected the domain, when the chip becomes Could not connect.
Check now runs one check at once. It answers with one of:
On a domain marked Could not connect, correct the records before you select Check now. The 72 hours are not started again: if the check does not find the records, the chip returns to Could not connect shortly afterwards, even though the message says "we keep checking". Select Check now again once the records have spread.
You do not buy or upload a certificate. The platform arranges it once the domain points at the store and the chip reads Connected.
Connected domains are checked every hour. If a domain no longer points at your store on two checks in a row, the shop owner receives an e-mail with the subject "Action needed:" and the domain, headed "Your store domain needs attention", with an Open Domains button.