How the referral programme works

Customers share a link; when a friend's first order is delivered, the customer who shared it gets wallet credit.

Where to find itShopSettingsReferral Settings

Before you start

Included from the Growth plan. Not available on the Lite package. Where the share link lands is set by the platform.

Plan

Growth

Needs

You turn this on

Who can use this

Shop owner

The referral programme pays your existing customers for bringing new ones. It is included from the Growth plan. There is no separate screen for it: you switch it on in a Settings tab, and the results show on your customer list.

What the customer does

A signed-in customer opens the referral page in your app or their account and gets a personal link.
They share the link with a friend.
The friend opens the link and signs up, or signs in, on the page or app it opens.
The friend places an order and you deliver it.

The platform sets up where the referral link lands. If your customers report that the link does not open, contact support.

When a referral is recorded

The friend is recorded as referred by the customer when they sign up or sign in through the link. Two rules apply:

The friend must have no orders at your shop yet. Someone who has already ordered from you cannot be referred.
A friend can be referred once. The first customer whose link they used keeps the referral.

When the reward is paid

The reward is paid when the friend's first order at your shop is delivered.

Question	Answer
Who gets it?	Only the customer who shared the link. The friend gets nothing from this programme
How much?	The Earning Amount you set in Referral Settings
How is it paid?	As credit in the customer's wallet at your shop, with a wallet entry that starts "Referral earning" and names the friend
How often?	Once per friend. Their second and later orders pay nothing

Nothing is paid when:

the friend's first completed order was collected from the shop. Pickup orders do not pay the reward, and because that order was their first, later orders do not pay it either;
Enable Referral is off at the moment the order is delivered;
Earning Amount is empty or zero;
the order is placed but never delivered, for example cancelled;
the order belongs to a demo store.

An order sent by courier counts once it is completed as delivered. That depends on how your shop completes courier orders.

Where you see the results

Open the Customers menu and the customer list. See Customers list.

A customer who has referred others shows a link under their figures, such as 2 referrals.
Select it to list only the people they referred. The line above the list then reads "referred by customer #" followed by the customer's number.
The reward itself appears in the referring customer's wallet history. See Customer wallet.

Where to set it up

Everything is on one tab: Shop › Settings › Referral Settings. See Referral Settings.

Your shop also has a page named Referral program under Shop › Pages. Use it to explain your rules to customers. See Pages.

What the customer does

A signed-in customer opens the referral page in your app or their account and gets a personal link.

They share the link with a friend.

The friend opens the link and signs up, or signs in, on the page or app it opens.

The friend places an order and you deliver it.

The platform sets up where the referral link lands. If your customers report that the link does not open, contact support.

When a referral is recorded

The friend is recorded as referred by the customer when they sign up or sign in through the link. Two rules apply:

The friend must have no orders at your shop yet. Someone who has already ordered from you cannot be referred.

A friend can be referred once. The first customer whose link they used keeps the referral.

When the reward is paid

The reward is paid when the friend's first order at your shop is delivered.

Question

Answer

Who gets it?

Only the customer who shared the link. The friend gets nothing from this programme

How much?

The Earning Amount you set in Referral Settings

How is it paid?

As credit in the customer's wallet at your shop, with a wallet entry that starts "Referral earning" and names the friend

How often?

Once per friend. Their second and later orders pay nothing

Nothing is paid when:

the friend's first completed order was collected from the shop. Pickup orders do not pay the reward, and because that order was their first, later orders do not pay it either;

Enable Referral is off at the moment the order is delivered;

Earning Amount is empty or zero;

the order is placed but never delivered, for example cancelled;

the order belongs to a demo store.

An order sent by courier counts once it is completed as delivered. That depends on how your shop completes courier orders.

Where you see the results

Open the Customers menu and the customer list. See Customers list.

A customer who has referred others shows a link under their figures, such as 2 referrals.

Select it to list only the people they referred. The line above the list then reads "referred by customer #" followed by the customer's number.

The reward itself appears in the referring customer's wallet history. See Customer wallet.