Help Center / Apps · Concept
Apps overview
The picker app, the delivery app and the customer app, who uses each one and where it is set up.
- Who can use this
- Shop owner
Help CenterHelp CenterHelp Center / Apps · Concept
The picker app, the delivery app and the customer app, who uses each one and where it is set up.
Three phone apps work beside your shop panel. Each one reads the same orders, products and settings as the panel, so most of what an app does is decided on a panel page.
| App | Who uses it | What it is for |
|---|---|---|
| Picker app | Your pickers | Collecting the items of an order. See the picker pages |
| Delivery app | Your delivery guys | Accepting, picking up and delivering orders, and collecting returns |
| Customer app | Your customers | Shopping from your shop in an app of your own on iOS and Android |
The shop admin app, which rings for new orders, is covered in Alerts to your shop. You can test its ring from Mobile Application Settings.
These pages describe what each app does and which setting drives it. The app screens themselves are not shown: the apps are installed on phones and are not part of the panel.
| Page | What it covers |
|---|---|
| The delivery app | Who a delivery guy is, what must be on, signing in |
| Orders in the delivery app | Which orders an agent sees, and accept, picked up and delivered |
| Payment at the door | Switching between cash and card on delivery, and card terminals |
| Order changes by the delivery guy | Letting an agent change an order they have picked up |
| Cash collected by delivery guys | How cash on delivery builds up and what the agent sees when you collect it |
| Return pickups | Collecting a return from the customer and handing it in |
| Location and notifications | The agent's live position and the alerts the app receives |
| Page | What it covers |
|---|---|
| Your customer app | What the app is, how to get one, and your app store links |
| Sign-in and account | Sign-in methods, profile, addresses and account deletion |
| Browsing, wishlist and stock alerts | Categories, search, the wishlist and back-in-stock alerts |
| Checkout in the app | Cart, payment, guest checkout and saved cards |
| Orders, returns and reviews | Order history, cancelling, returns and product reviews |
| Wallet, points, referrals and gift cards | What the customer sees of each, and the setting behind it |
| Notifications in the app | Order updates and the pushes you send |