Help CenterHelp Center / Plan and billing · Reference
Find every invoice for your plan and add-ons, open it, pay an open one, and check your payments.
The Transactions card at the bottom of Plan & billing holds two lists: Invoices and Payments. These are the platform's invoices for your plan and add-ons, not the invoices you give your customers.
| Column | What it shows |
|---|---|
| Invoice | The invoice number |
| Date | When it was issued |
| Period | The billing period it covers, or a dash |
| For | Plan or Add-on |
| Amount | The total, marked "incl." the tax name, or the amount marked "excl. VAT" |
| Status | 3. Open, Paid, Cancelled or Refunded |
When there is more than one page, use Newer and Older under the list. An empty list reads "No invoices yet."
Select Pay now beside the invoice. The same button, with the amount, can show on the Your plan card while an invoice is open.
The Pay invoice dialog shows the invoice number and amount. If the amount is before VAT, it says "the payment page shows the total." Choose a method under Pay with and select Continue to payment. You pay on the provider's page or by bank transfer, not in the panel.
See Pay and pending payments for what follows.
If a payment you started is still pending, finish or cancel it from the notice at the top of the page first.
| Column | What it shows |
|---|---|
| Date | When it was paid, or created |
| Method | How it was paid |
| Amount | The amount and currency |
| Status | "paid", "success", "pending", "failed", "cancelled" or "refunded" |
An empty list reads "No payments yet." If the list cannot be loaded it reads "Payments are not available right now."
If an invoice is not paid in time, Your plan shows Payment overdue and the date your access lasts until. Pay the open invoice before that date. Until you do, you cannot upgrade or buy add-ons.
The card shows the error with a Try again button, for example "We couldn't load your invoices just now. Please try again in a moment."