ZATCA documents

Read document statuses, retry or resubmit a document, print it or download its XML, and understand credit and debit notes.

The ZATCA page lists what your shop issued and flags anything that needs you.

Screenshot coming soon

The Documents counts, the Needs attention table and Latest documents on the ZATCA page, numbered

Statuses

Status	Meaning	Your action
Generated (QR)	Phase 1 document with its QR code. Not sent to ZATCA	None
Waiting for ZATCA	Queued, or being retried	None, unless its error says ZATCA refused the certificate: renew it
Reported	A simplified document ZATCA accepted	None
Cleared	A standard document ZATCA cleared	None
Rejected	ZATCA refused it	Fix the cause, then Resubmit corrected
Not sent	ZATCA could not be reached, or the document could not be built	Retry
Replaced	A corrected document took its place. Not counted on the card	None

The Reported and Cleared counts include documents accepted with warnings.

Needs attention lists rejected and unsent documents with the error text under Problem.

Select Retry. The same signed document goes back in the queue: "is queued for ZATCA again."

If the document could never be built, Retry issues it again with your current seller details.

Fix the cause
Read the Problem text. Correct your seller details or the buyer details on the order.
Resubmit
Select Resubmit corrected. A new document is issued and sent: "was issued again and sent to ZATCA." It keeps the number, lines and totals of the rejected one, with your current seller details and the order's current buyer.

The rejected document stays in your records as Replaced.

Latest documents shows the most recent 25 with Type, Total incl. VAT, Issued and Status.

Select the document number to open the printable document in a new tab.
Select XML file to download the signed XML of a Phase 2 document. Once cleared, the file is ZATCA's cleared copy.

Once your seller details are saved, the owner sees a ZATCA e-invoicing card on each order.

You see	Meaning
"The tax invoice is issued when the order is accepted."	No document yet
A row per document	Number, Invoice, Credit note or Debit note, total, status and XML file
Red text under a row	The error of a rejected, unsent or waiting document
Open the ZATCA page	Shown when a document is rejected or not sent. Retry and resubmit are done there

The card stays after you switch ZATCA off.

Notes are issued for you.

What happened	Note
An invoiced order is cancelled	Credit note for what is still invoiced
The total, tax, delivery charge or shop charge of an invoiced order changes	Credit note for a decrease, debit note for an increase
A return is refunded	Credit note referring to the invoice. It carries the number of the return's credit note

Notes for cancellations and changes have their own number series, starting ACN- for credit notes and DN- for debit notes.