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Let a delivery guy change the items of an order they have picked up, for example when the customer refuses one at the door.
With this switch on, a delivery guy can change the quantities of an order in the delivery app after picking it up. The order is re-priced and the customer is told. The switch is off for a new shop.
Go to Shop › Settings › Order Settings.
Select Save Settings.
This switch is separate from Enable Order Modification before Delivery, which lets you and your team change orders from the panel. See Order Settings reference.
In the app the agent sends the list of items with their new quantities. The agent first gets a preview of the re-priced order, then confirms it.
The change is allowed only when all of these are true:
For what a modified total means for a customer who has already paid, see Modify an order and Refunds and balances.
| The app answers | Cause |
|---|---|
| "Order can't modify" or "Failed" | The switch is off, the order is not in Order Picked Up, or this is not the agent who accepted it |
| "Order accepted someone" | Another agent accepted the order |
| "Invalid Data" | No items were sent, or an item has no quantity |