Help CenterHelp Center / Customers · Reference
Choose how customers log in to your website and app, and check that a phone code can actually reach them.
The Social Login Settings tab under Shop › Settings holds every sign-in choice: phone code, password, phone verification and Google.
Fields 1 to 3 and box 7 are explained in Sign in with Google.
How customers sign in sets the methods for your website and app together.
| Choice | Website | App |
|---|---|---|
| Phone code (default; the mobile app also keeps password sign-in) | Phone code | Phone code and password |
| Phone code only (website and app) | Phone code | Phone code |
| Password only | Password | Password |
| Phone code or password | Both, as two tabs: "Code" and "Password" | Both |
With password sign-in, customers register and log in with their phone or e-mail and a password of at least 8 characters.
Phone verification at password sign-up
| Choice | Effect |
|---|---|
| Optional (verify later, when a code is needed) | The default. The phone is confirmed later |
| Required (sign-up ends with a code sent to the phone) | Sign-up finishes only after the customer types the code |
Required only works while a phone code can be delivered. If none can, the shop behaves as Optional.
Phone code delivery is a status box. It tells you whether a code can really be sent.
| Line | Meaning |
|---|---|
| "SMS: on" | Codes go by SMS |
| "SMS: off — the SMS gateway is not fully configured (SMS settings)" | SMS codes are enabled but the provider is missing details |
| "SMS: off — enable SMS sign-in codes in SMS settings" | SMS codes are not enabled |
| "WhatsApp: on (platform)" or "WhatsApp: off" | Whether codes can go by WhatsApp |
| "E-mail: on (password reset codes only)" | E-mail never carries sign-in codes |
| "E-mail: off (password reset codes cannot be e-mailed)" | No password reset by e-mail |
When neither SMS nor WhatsApp is on, the box warns: "No phone code can be delivered: the website hides code sign-in, and phone verification cannot be required."
If no sign-in method is left and Google is off, the website's login page shows "Sign-in isn't available right now", and "You can still check out as a guest." when guest checkout is on.
Select Save Settings. A customer who is on the login page when you switch a method off sees "This way of logging in was just switched off by the shop. Use the other one."