Help Center / Storefront experience · Concept
Delivery, pickup or shipping
The choices customers get in the Delivery step, depending on how your shop delivers.
Where to find itShopSettingsDelivery Settings
Help CenterHelp CenterHelp Center / Storefront experience · Concept
The choices customers get in the Delivery step, depending on how your shop delivers.
The Delivery step of checkout changes with the way your shop delivers. A customer never chooses between "local delivery" and "courier"; your Delivery Area setting decides that.
| Your Delivery Area | The customer gets |
|---|---|
| By Radius or By Places | A local address form with a map pin, then a delivery time when you offer slots, and express when you offer it |
| By Shipping Zones | A full postal address with country, then a list of shipping options |
See Address and map and Delivery times. To change the mode: Delivery modes.
With self pickup on, the step starts with two choices: "Deliver" and "Pick up".
A customer who picks up sees:
No address or delivery charge applies to a pickup order. Gift options are for delivery orders only.
To change this: the Store pickup card in Shop › Features, or Enable Self Pickup in the delivery settings. See Self pickup.
A shop with several locations and self pickup shows a list titled "Pick up from". Each store shows:
| Shown | Meaning |
|---|---|
| "Main store" | Your default location |
| "Open today …" or "Closed today" | That location's hours, or the shop's when it has none of its own |
| "Closed" with dates | Closure dates of that location |
| "In stock", "2 of 3 items" or "Not in stock" | Whether the store has what is in the cart |
| "Pick up from … instead — it has everything" | Another store can supply the whole cart |
| "Directions" and a call link | The store's address and phone |
To change this: each location decides whether customers can collect there. See Locations.
In shipping mode, the customer first enters an address. Until then the step reads "Enter your address to see shipping options."
The "Shipping method" list then shows every rate of the zone that matches the address:
A customer whose country you do not ship to reads "We do not ship to this country."
If a rate disappears while the customer is checking out, they read "The shipping option … is no longer offered, so we picked …."
To change this: Shipping zones, Shipping rates and Shipping and courier settings. For problems, see Customers cannot order or are charged the wrong shipping.