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Find products that did not sell, and items that were taken out of orders or lost to cancellations.
These two reports point at lost sales: products nobody bought, and items customers ordered but did not get.
Open Reports › Trends › Not selling.
The report lists active products with no delivered sale in the period, oldest first. Hidden and deleted products are left out. A product with variants is listed by variant, not as the parent.
| Summary tile | Meaning |
|---|---|
| Not selling | Active products without a sale in the period |
| Of active products | Their share of all active products |
| Column | Meaning |
|---|---|
| Product, Category | Name and main category |
| Price | Current selling price |
| In stock | Current stock quantity |
| Added | When the product was created |
A short period lists many products. Use 30 or 90 days to find the real slow movers.
Open Removed & cancelled items from the report switcher.
"Removed" means the item was taken out when an order was modified, which often happens when it is out of stock. "In cancelled orders" means the whole order was cancelled.
| Summary tile | Meaning |
|---|---|
| Units removed from orders | Units taken out of orders when they were modified |
| Units in cancelled orders | Units in orders that were cancelled |
| Value | Price × quantity of both |
| Column | Meaning |
|---|---|
| Product | Product name |
| Removed | Units removed during order modification |
| In cancelled orders | Units lost with cancelled orders |
| Orders | Orders affected |
| Value | Price × quantity |
High numbers for one product point to a stock or listing problem. Check its stock level, or hide it until it is back.