Help CenterHelp Center / Payments · How-to
Offer cash on delivery, add a COD fee to courier rates, and decide what guests may do.
With cash on delivery the rider or courier collects the money. It needs no credentials and is on for every new shop.
Go to Shop › Settings › Payment Gateways. If you do not see the tab, your platform manages this for you. See Who manages your payments.
Add Cash On Delivery to the Payment Gateways list, or remove it, then select Save Settings.
There is no separate pay-on-pickup method. On a store pickup order, Cash On Delivery means the customer pays cash when they collect.
Minimum and maximum order amounts, confirmation codes, the risk score and the blocklist are all under Customers › COD & risk. They are off until you turn them on. See COD & risk.
There is no partial cash on delivery or deposit. The amount collected is the order total after any wallet balance and gift card.
A COD fee is set per shipping rate, not shop-wide. On the shipping rate form:
The fee is added to the delivery charge of cash and card on delivery orders that use that rate.
Shipping rates exist only when courier shipping is on for your shop.
On the Order Settings tab:
| Setting | Effect |
|---|---|
| Verify Phone With OTP | Guests confirm their phone number with a one-time code before ordering |
| Allow Pay On Delivery Without OTP | Only matters when the code is off. On: guests whose number was not verified may also pay on delivery. The setting's own hint says "Not recommended." |
With the code off and Allow Pay On Delivery Without OTP off, cash and card on delivery are refused for guests.