Export orders

The export gives you one CSV file with every order placed between two dates, and the products in each order.

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1. Open the export

   On Orders, select Export at the top of the page. The Export Orders page opens.

2. Choose the dates

   1. Set Start Date and End Date. Both are required, and the end date cannot be before the start date. Days are counted by your shop's clock.

3. Choose statuses

   Under Statuses, tick the statuses you want. Tick none to export orders in every status. Select all and Clear tick or untick the whole row.

4. Choose payment methods

   Under Payment methods, tick the ones you want, or none for all. The list holds your active payment methods and any method your past orders used.

5. Export

   4. Select Export. The file downloads as "Orders - start date - end date.csv".

What is in the file

The first line names your shop and the dates. Each order then takes a block of rows:

Rows	Columns
Order	#SL, Order ID, Status, Address, Comment, Shop Charge, Total, Created At
Delivery	Delivery Charge, Delivery Type, Delivery Slot, Is Express Delivery
Order Items	#SL, Barcode, Name, Unit Label, Quantity, Single Unit value, Total Unit Value, Unit, Price

The column names are in English whatever your panel language.

• Address is included only for the owner and Shop Managers.
• Delivery Slot and Is Express Delivery appear when your shop schedules orders or offers express, or the order has them.
• Unit Label appears when Show Unit Label With Order Details is on in Order Settings.
• Created At is in your shop's time.

A manager assigned to some locations exports only those locations' orders.

Troubleshooting

• The file has only the title line. No order matches the dates, statuses and payment methods. Untick the filters and try again.
• You see Choose statuses from the list. or Choose payment methods from the list. Reload the page and tick the options again.

For sales totals rather than raw orders, use the Reports menu.