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See the places shoppers asked about that you do not deliver to yet, on a map and as a list.
This report counts the times a shopper gave a place you do not deliver to. The counts come from your website's location prompt, your app and checkout.
No other role can open it, including roles that have the Reports menu. See Who can see reports.
Each lookup is counted once per visitor, per place, per day, on a grid of about 1 km. No addresses or names are stored. A place shows as its postcode, area and country when the shopper gave them, otherwise as map coordinates.
Counting stops while recording is off. The page then says "Recording is switched off: new lookups are not counted. Switch it on under Settings below." See Delivery waitlist for the settings.
| Tile | Meaning |
|---|---|
| Unserved lookups | Lookups of places you do not deliver to |
| Share not delivered to | Unserved lookups as a share of all answered lookups. The served count is shown below it |
| Refused at checkout | Times checkout refused an address outside your delivery area |
| Sign-ups in this period | People who asked to be told when you deliver to their place |
| Waiting for delivery | Confirmed sign-ups still waiting now. Unconfirmed ones show as "not confirmed yet" |
The file lists up to 5,000 places for the range: Latitude, Longitude, Postcode, Area, Country, Unserved lookups, Checkout refusals, Waiting for delivery and Last seen.
| You see | Why |
|---|---|
| "No unserved lookups in this period." | Nothing was recorded in the range. It shows under the map and in Top places |
| "No postcode or area was given in this period." | Shoppers only shared a map position |
| "The map could not be loaded. Reload the page and try again." | The map or its data did not load |