Help CenterHelp Center / Sales channels · Concept
The messages you can meet on the Sales channels pages, what causes them and what to do.
Messages are quoted as the panel shows them. "…" stands for the channel's name.
| What you see | Cause | Fix |
|---|---|---|
| No Sales channels menu | The feature is off for your shop | Turn on Sales channels |
| Only Google categories in the menu | You are not the shop owner, or your plan does not include Sales channels | The channel pages are for the owner, on the Growth plan and above |
| No TikTok entry | The shop is in India, or has no country of its own | See Connect TikTok |
| "Only the shop owner can manage sales channels." | A staff account opened a channel page | Sign in as the owner |
| "… not set up on this platform yet…", and a greyed-out connect button | The platform has not set up its connection with that channel | Contact support. You cannot fix this yourself |
| Message | Fix |
|---|---|
| "That sign-in link has expired or was started in another session. Click Connect to try again." | Start again from the channel page, in the same browser |
| "… access was not granted, so nothing was connected." | Connect again and allow the access |
| "… did not give access to your catalogs. Click Connect again and allow every permission." | Do not untick permissions on the channel's screen |
| "… refused this platform's connection settings. Contact support." | Contact support |
| "Your products are still being removed from the catalog of your previous … connection. Wait until this page says it is done, then connect again." | Wait for the removal banner to finish |
| Message | Fix |
|---|---|
| "… access has expired or was removed. Click Reconnect." | Select Reconnect and sign in again |
| "The catalog was deleted or can no longer be reached. Choose a catalog again." | Choose or create a catalogue |
| "The Merchant Center account or its data source was not found. Choose the account again." | Select Change and choose it again |
| The countries field "is required" although you typed codes | Nothing was saved. Contact support |
| Message | Fix |
|---|---|
| "Finish the setup first: …" | Choose the account or business and the catalogue before Sync now |
| "Syncing is paused on the platform right now…" | Nothing. It resumes by itself |
| "A sync was started a few minutes ago and is still running. You can start another one in … minutes." | Wait. Your changes are being sent anyway |
| "Too many tests in a row. Wait a minute and try again." | Wait before Test connection |
Work down this list:
| Message | Fix |
|---|---|
| "… products may remain in the catalog." | Delete what is left in the channel's own catalogue manager |
| "Some of your products may remain in the catalog you no longer use (…)…" | Same, in the catalogue you switched away from |
| "To be sure, also remove this app's access in your … business settings." | Remove the app's access on the channel's side |