Help CenterHelp Center / WhatsApp and notifications · Reference
The switches at the top of the SMS Settings tab, with the gateway choice and the code message.
The top of SMS Settings decides whether your shop uses its own SMS provider, which provider sends, and whether codes go by SMS. The provider blocks below it are on SMS provider details.
| Field | What it does | Starts as |
|---|---|---|
| 1. Use my own SMS provider | Makes the shop send through the provider set on this tab. It also shows the SMS Notification Settings tab and allows order SMS | Off |
| 2. Enable Login with SMS OTP | Sends sign-in and password-reset codes by SMS in the customer app | Off |
| 3. OTP verification of phone number | Asks for an SMS code before a customer changes their phone number in the customer app | Off |
| 4. Default SMS Gateway | The provider every SMS is sent through: MSG91, XpressSMS, Twilio, Brandmaster or Dummy (For Testing) | Empty |
| 5. Enable Secondary SMS Gateway | Allows a second provider for some resent codes | Off |
| 6. Secondary SMS Gateway | The second provider, from the same list | Empty |
| 7. Template Id | The registered template ID sent with XpressSMS messages, and with codes through MSG91 in India | Empty |
| 8. Enable Custom SMS Template | Uses your own wording for the code message. Ticking it shows the next field | Off |
| Custom SMS Template | The code message | Your OTP to login to {{SHOP_NAME}} is {{OTP}} send from {{SEND_BY}} |
Select Save Settings at the bottom of the page.
Own provider first. Fields 2 to 7 and the provider blocks count only while Use my own SMS provider is on. While it is off, the platform's shared settings decide.
A code needs a switch and a gateway. Either code switch makes SMS a code channel on your website, at guest checkout and at the point of sale, but only if the Default SMS Gateway is chosen and its required details are filled. With an empty gateway nothing is sent. See Customer sign-in codes.
The secondary gateway is for resends. With Enable Secondary SMS Gateway on and a provider chosen, a code that a customer asks for again goes through the secondary provider. This applies at guest checkout and in the customer app. Resent website sign-in codes, first sends and order SMS always use the default gateway. It is not an automatic fallback when the default provider fails.
The test gateway sends nothing. Dummy (For Testing) pretends every message was sent. Do not leave it selected on a live shop: it never counts as a working code channel.
Without a custom template the message is "Your OTP to login to (shop) is "(code)" send from (sender name)". With Enable Custom SMS Template on, your text is used.
| Placeholder | Filled with |
|---|---|
{{OTP}} | The code |
{{SHOP_NAME}} | Your shop's name |
{{SEND_BY}} | The Send By value from the XpressSms block |
Always keep {{OTP}} in the text.