Who manages your payments

Why some shops see the Payment Gateways tab and others do not, and what to do in each case.

Where to find itShopSettings

Before you start

The platform decides whether a shop manages its own payment gateways.

Needs

Turned on by support

Who can use this

Shop owner

Payment methods and gateway credentials are managed either by you or by your platform. The Payment Gateways tab under Shop › Settings appears only when you manage them yourself.

When you see the tab

You see Payment Gateways in either of these cases:

Your shop is on a plan billed through Plan & billing. Such shops manage their own payments.
Your platform has switched on self-service payments for your shop.

Shops on the Lite package never see the tab.

When you do not see the tab

Your platform configures payments for you. Ask support to add or change a payment method, or to let you manage payments yourself.

Where a payment field does appear but is locked, it shows the badge Managed by platform and the line "Your platform admin can enable this under Tenant self-service (Payments)."

The platform can limit your choice

Even when you manage payments, the platform can restrict which methods your shop may offer. The limit applies to every method, including cash on delivery and the wallet.

A method the platform does not allow is missing from your Payment Gateways list, and its card is not shown to you.
A method removed from the allowed list stops being offered at checkout straight away, even if you had it switched on.

What stays yours in every case

These do not need the tab:

COD & risk: limits and confirmation codes for cash on delivery.
Enable Wallet in General Settings. See Wallet as a payment method.
Refund settings on the Returns & Exchanges tab, when returns are on for your shop.

Your credentials are write-only

Secret fields never show a saved value. A saved secret shows "•••••••• saved" in the box and the note "Saved. Leave blank to keep it; paste a new value to replace it." Tick Remove to erase it.