Help Center / Orders · How-to
Accept an order
Accept a new order so it moves to Preparing Order and gets its invoice number.
Where to find itOrdersViewActionsAccept Order
- Who can use this
- Shop owner, Shop Manager
Help CenterHelp CenterHelp Center / Orders · How-to
Accept a new order so it moves to Preparing Order and gets its invoice number.
A new order waits until someone accepts it. Accepting moves it to Preparing Order, gives it an invoice number and offers a delivery order to your delivery guys.
Select the order in the new-order pop-up, in New orders on the dashboard, or on the orders list.
Read the products, the address, the customer comment and the Payable amount. If something must change, modify the order before or after accepting.
In Actions, select Accept Order. The page shows Order Accepted.
A demo order only changes status: no invoice number, message or delivery offer.
For an order whose payment is a saved card, the button reads Accept Order & Collect Payment. The card is charged when you accept. If the card cannot be charged, the order is not accepted and the page shows the reason.
| You see | Why |
|---|---|
| Confirm And Accept | The order is a UPI or GCash order, or a self pickup that needs a ready time. See Confirm and accept |
| No accept button, new order | Your shop uses pickers and hides the button, so orders are accepted when picking finishes. The switch is Hide Accept Order Button When Picker Enabled under Shop › Settings › Picker Settings |
| No accept button, Incomplete Order | It is a draft. Select move to orders first. See Incomplete orders |
| No accept button, modified order | It is waiting for the customer to approve changes |
To skip this step, switch on Enable Auto Order Accept? under Shop › Settings › Order Settings. New orders are then accepted as they arrive. See Order Settings.