Help Center / Orders · How-to
Collect a pending amount
Settle the extra amount a customer owes after a paid order was changed to a higher total.
Where to find itOrdersViewPending amount
- Who can use this
- Shop owner, Shop Manager
Help CenterHelp CenterHelp Center / Orders · How-to
Settle the extra amount a customer owes after a paid order was changed to a higher total.
When you add to an order the customer has already paid for, the difference shows as Pending amount in the yellow box on the order page. Two buttons settle it.
Collect from wallet is shown when the wallet is on for your shop and the customer's wallet balance covers the amount. If your shop allows negative wallet balances, it is shown even when the balance is lower.
Find Pending amount in the yellow box. The Customer card shows the wallet balance.
Select Collect from wallet and confirm. The page shows Balance payment collected.
This takes the pending amount out of the customer's wallet, adds it to Wallet balance used in the Summary, clears the pending amount and sets Payable to zero. The wallet transaction names the order.
Use Balance collected when the customer paid the difference another way, for example in cash at the door or by transfer.
Take the payment outside the panel.
It clears the pending amount, sets Payable to zero and marks the order as paid in full.
If the customer has not agreed to pay more, send the change for approval with Ask the customer first on the change page. See Modify an order.