Help CenterHelp Center / Products and catalogue · Concept
Why a button, field or product is missing, and what the common error messages mean.
| Missing | Why | What to do |
|---|---|---|
| Add New on the products list | Your shop reached its plan's product limit, or you are in sorting mode | Upgrade your plan, or select Disable Sorting |
| Variable Product, the Variants tab | Product variants are off | The owner turns on Product variants in Shop › Features. If the card has no switch, ask support |
| Addon Categories and Addons in the menu | Product add-ons are off | The same, on the Product add-ons card |
| Vendor Types in the menu | Vendor types are not enabled | Ask support to enable them |
| Shop Time in the menu | Enable Shop Time is off | Switch it on in General Settings |
| CSV import and the Update by barcode group | The free package hides the import tools | Ask support about your package |
| The Inventory card, stock figures on cards | Stock tracking is off | See Turn on stock tracking |
| Cost price | Cost and margin tracking is off in Shop › Features, or your role may not see costs | See Stock control settings |
Check, in this order:
| Message | Meaning |
|---|---|
| Mark price must be greater than offer price | The crossed-out price must be the higher one |
| Invalid offer period | The offer starts at or after its end |
| Sold loose by weight/measure needs a weight, volume or length unit (kg, g, L, ml, m …). Pick one, or leave it off for a count item. | Choose such a unit, or switch the option off |
| The minimum cannot be less than the step. | Raise Minimum or lower Step |
| Choose why the stock went down (damaged, expired, lost…). | Your shop asks for a reason when stock is lowered |
| Message | Meaning |
|---|---|
| Set prices on the variants of this product. | A variable product's price cannot be changed on its card |
| This shop keeps stock at more than one location: change the stock per location on the product page. | The card shows a total; open the product |
| Your product limit exceeded | You tried to add more products than your plan allows |
| Problem | Cause and fix |
|---|---|
| Not product columns, so ignored | A column name is misspelt or not supported. See Product CSV columns |
| A date is refused, with "is not a date the import can read" | Write dates as YYYY-MM-DD HH:MM:SS. The run is marked failed and shows this text when you open it |
| New products were not created | The file was uploaded to the update tool, which never creates products, or your product limit was reached |
| A barcode did not change | The import never overwrites an existing barcode. Change it on the product page |
| No backup file is listed with the run | Back up my products first does not produce a file at present. Export before you import |
| A category imported as hidden | An empty Is active cell hides it. See Import and export categories |
Stock problems are covered in Troubleshooting locations and stock.