| Accept the order before shipping it. | Accept the order, then book |
| Shipments cannot be created for an order in this status. | The order is cancelled, delivered or incomplete |
| Self-pickup orders are not shipped. | The customer collects this order |
| Enter the parcel weight: the products of this order have no weight and the courier account has no default weight. | Type the weight. To avoid it, set product weights or a default weight on the courier account |
| This order already has an active shipment … To send another parcel, tick "Additional parcel" on the Ship form. | Tick the box, or cancel the first shipment |
| A shipment for this order is already being created. | Someone else, or automatic booking, is booking it now. Reload the order |
| This courier account is switched off. | Switch it on under Couriers, or choose another |
| The courier account is not set up correctly: … Fix it on the Couriers page. | A required field of the account is missing or was rejected |
| The courier refused: … | The courier's reason follows, often the address, postcode, phone or weight. Correct it under Deliver to or Parcel |
| DHL Express does not collect cash on delivery: book a prepaid shipment. | Set COD to collect to 0, or use another courier |
| No service can carry this parcel to this postcode. | Shown by Check rates. Check the postcode and weight, or try another courier |
| Demo order — no shipment is booked with a courier. | Sample orders are never sent to a courier |
