Storefront troubleshooting

The usual reasons behind what customers report — cannot sign in, no delivery times, a missing payment method, a product they cannot find.

Customer reads	Cause	Fix
"Sign-in isn't available right now"	Your method is phone code only, no code can be delivered by SMS or WhatsApp, and Google is off	Choose a method that includes a password, or get a code channel set up. See Customer sign-in methods
The code never arrives	Phone code delivery shows SMS and WhatsApp off	See the same page
"This shop isn't accepting new accounts."	Customer registration is closed	Customer registration
"Your account was created and is waiting for the shop to approve it. You can log in once it is approved."	Customer approval is on	Approve customers
"An account already uses this e-mail. Sign in with your phone number instead."	Google sign-in with an e-mail that belongs to another account	The customer signs in with the phone number

No delivery times are shown

"No delivery times are available right now." means no slot is open.

No slot group is the default, or the default group has no slots. See Slot groups.
The day is closed, the slot starts too soon, or its order limit is reached.
Enable Order Time Limit is on and the customer is outside the hours.
With several locations, the location serving the address has its own slot groups.

No picker at all means Enable Order Schedule is off, or the order is a courier shipment or a pickup. See Delivery times.

A payment method is missing at checkout

Check	Why
The gateway card reads Not connected	A required field is empty
Tabby or Tamara	Country and currency must match, and the order must be inside your limits
Cashfree	Offered only when your shop is in India or checkout accepts Indian phone numbers
eWay, ADCB, STRIPE INTENT	Never offered on the website
Cash on delivery is greyed out	A COD limit or rule refused it for this order. See Cash on delivery
No method list at all	The wallet or gift cards cover the whole order
The wallet box is missing	The customer is a guest, or the wallet is off
Only cash or card on delivery	The shop holds demo data. See Remove the demo data

A customer cannot find a product

Check, in this order:

The product is active and its category is not hidden. See Hide, delete or restore a product.
It is sold out while Disable Out Of Stock Products? is on.
Its category is outside its hours, with category availability on. See Category availability (Shop Time).
A product with variants has no active variant with a price.
With several locations, the location serving the customer does not stock it. The customer can change location from the location bar.

Checkout says the shop is not taking orders

Ready For Delivery is off, or the order time limit is on and the time is outside it. See Open, closed, password and demo states.

A guest cannot finish checkout

Verify Phone With OTP is on and no code can be sent. The guest reads "We cannot send verification codes right now. Log in with your password to continue." or, where there is no password sign-in, "We cannot send verification codes right now. Please try again later." Set up a code channel, or switch the check off. See Contact details and guest checkout.

Visitors see "This shop has not opened yet."

Nothing has been published, or the website is still a draft. See Store status and going live.

The WhatsApp button is not shown

The WhatsApp number, the WhatsApp store feature and the theme setting must all be in place. See WhatsApp and social links.

Customers cannot sign in

Customer reads

Cause

Fix

"Sign-in isn't available right now"

Your method is phone code only, no code can be delivered by SMS or WhatsApp, and Google is off

Choose a method that includes a password, or get a code channel set up. See Customer sign-in methods

The code never arrives

Phone code delivery shows SMS and WhatsApp off

See the same page

"This shop isn't accepting new accounts."

Customer registration is closed

Customer registration

"Your account was created and is waiting for the shop to approve it. You can log in once it is approved."

Customer approval is on

Approve customers

"An account already uses this e-mail. Sign in with your phone number instead."

Google sign-in with an e-mail that belongs to another account

The customer signs in with the phone number

No delivery times are shown

"No delivery times are available right now." means no slot is open.

No slot group is the default, or the default group has no slots. See Slot groups.

The day is closed, the slot starts too soon, or its order limit is reached.

Enable Order Time Limit is on and the customer is outside the hours.

With several locations, the location serving the address has its own slot groups.

No picker at all means Enable Order Schedule is off, or the order is a courier shipment or a pickup. See Delivery times.

A payment method is missing at checkout

Check

Why

The gateway card reads Not connected

A required field is empty

Tabby or Tamara

Country and currency must match, and the order must be inside your limits

Cashfree

Offered only when your shop is in India or checkout accepts Indian phone numbers

eWay, ADCB, STRIPE INTENT

Never offered on the website

Cash on delivery is greyed out

A COD limit or rule refused it for this order. See Cash on delivery

No method list at all

The wallet or gift cards cover the whole order

The wallet box is missing

The customer is a guest, or the wallet is off

Only cash or card on delivery

The shop holds demo data. See Remove the demo data

A customer cannot find a product

Check, in this order:

The product is active and its category is not hidden. See Hide, delete or restore a product.

It is sold out while Disable Out Of Stock Products? is on.

Its category is outside its hours, with category availability on. See Category availability (Shop Time).

A product with variants has no active variant with a price.

With several locations, the location serving the customer does not stock it. The customer can change location from the location bar.

A guest cannot finish checkout