Help CenterHelp Center / Products and catalogue · How-to
Push the products marked for WhatsApp to your Meta catalogue in one go.
When the WhatsApp store is on for your shop, products can be kept in your WhatsApp catalogue. The sync tool sends them all at once.
Each product has a WhatsApp sync switch in the Status card of its Details tab, described as "Keep it in the WhatsApp catalogue." It is on for new products.
In a CSV file, the column is is_whatsapp_sync, with 1 or 0.
On Catalogue › Products, select Actions.
The page reloads the products list with "All products have been synced with the Meta catalog."
Product changes are sent to the WhatsApp catalogue as you make them, for example when you change a price from the list. Run the full sync after connecting WhatsApp for the first time, or when the catalogue and your shop no longer match.
The menu item and the product switch appear only while the WhatsApp store is on for your shop. The owner turns on the WhatsApp store card in Shop › Features. If the card shows a plan badge, your plan does not include it yet; if you do not see a switch there, ask support.
Remove duplicate products also takes the deleted products out of the WhatsApp catalogue.