Check one payout against its parcels, keep notes on it, or undo it if it was recorded by mistake.
Where to find itDeliveryCOD remittancesPayouts receivedPayout
Before you start
Courier shipping must be on for your shop (turn on Courier shipping under Shop › Features, or ask support if that page says to contact support), and at least one payout must be recorded.
Needs
Turn it on in Shop › Features (ask support if you do not see it)
Who can use this
Shop owner, Shop Manager
Open a payout from Delivery › COD remittances by selecting its reference under Payouts received. The Remitted chip of a parcel on the Shipments list opens the same page.
The heading shows the courier and the reference. The line under it shows the date received, how it was recorded, by whom and when.
The money check
Five tiles compare what you expected with what arrived.
Tile
Meaning
Expected (parcels' COD)
The COD of the linked parcels added up, with the parcel count
Courier reports collecting
Received plus deductions
Deductions
Courier fees and other deductions, also shown separately
Received
The amount that reached your bank
Difference
Reported minus expected
Under Difference you read one of three lines: Matches the parcels, The courier paid for less than the parcels collected or The courier reports more than expected.
Parcels
The Parcels table lists each order, AWB, delivery date, COD, the amount Remitted for it and the Difference. A difference per parcel appears when an imported report gave an amount other than the parcel's COD. The order number opens the order at its Shipping card.
Keep notes
Type in Notes, for example that the payout is short by one parcel and you raised it with the courier. Select Save notes. Notes can be changed at any time and are for your team only.
Undo a remittance
Use this when a payout was recorded by mistake, or with the wrong parcels or amounts.
Give a reason
In the Undo remittance box, type why in the reason field. It is optional and is kept on the activity log.
Undo
Select Undo remittance and confirm.
Undoing does three things:
Every parcel of the payout is unlinked and awaits remittance again.
The payout record is deleted, so its reference can be recorded again.
The activity log keeps what the payout was, and the reason.
Undoing moves no money, exactly as recording moves none. Record the payout again by hand or by import.
Managers limited to some locations
A manager who works at some locations sees only their locations' parcels on a payout. Notes and undo are refused when the payout also covers other locations: "This remittance includes parcels of locations you do not work at. Ask the shop owner."
