Help CenterHelp Center / WhatsApp and notifications · Concept
Which e-mail providers your shop can use, what is e-mailed to customers and to you, and what each e-mail needs.
Your shop sends e-mail either through the platform's shared e-mail service or through your own provider account. Most order e-mails to customers need your own provider.
| Way | What is sent | What you can set |
|---|---|---|
| The platform's shared e-mail settings | The e-mails under "Other e-mails to customers", when the platform has e-mail on. No order e-mails, except as noted below | Nothing |
| Your own e-mail provider | Everything, from your own address | Everything on Email Settings and Email Notification Settings |
| Provider | How it connects |
|---|---|
| SendGrid | An API key |
| SendInBlue (the service now called Brevo) | An API key |
| Dummy (For Testing) | Nothing. It sends no e-mail |
Both real providers connect with an API key. There is no SMTP option: you cannot enter a mail server, port, user name and password. A mailbox from Gmail, Outlook or your hosting company cannot be used directly.
Your sending address must be verified with the provider you choose, in the provider's own dashboard.
You cannot open the tab yourself:
Then Email Settings appears in Shop › Settings. With Use my own email provider and Enable Emails both on, a second tab appears: Email Notification Settings.
All but the last have a switch on Email Notification Settings. They go to the customer who placed the order.
| Sent when | Needs | |
|---|---|---|
| "Confirmation of order (number)" | The order is placed | Use my own email provider and Enable Emails |
| Order accepted | You accept the order | The same |
| Order status | A delivery agent accepts it, it is picked up, it is delivered, or it is cancelled | The same |
| Order modified | You change the order without asking for approval | Enable Emails only |
| "Order Modification Request (number)" | You send a change for the customer's approval. It has no switch | Enable Emails only |
The last two do not check Use my own email provider. If Enable Emails is on while your own provider is off, they go through the platform's e-mail service, when the platform has e-mail on.
These use your shop's e-mail set-up, whichever of the two ways applies.
| Controlled from | |
|---|---|
| Return and exchange updates | Return messages |
| Courier updates | Courier delivery rules and customer updates |
| Password reset code | Sent on request |
| Sign-in code in the customer app | Enable Email OTP on Email Settings |
| Abandoned-cart reminders | Abandoned-cart reminders |
| Back-in-stock confirmation and alert | Back-in-stock alerts |
| Review request | Review settings |
| Gift card | Gift cards |
| Point-of-sale receipt | Sent from the point of sale |
| Privacy request notice | Privacy requests |
Marketing e-mails carry an unsubscribe link and follow Consent and quiet hours.
| Goes to | Needs | |
|---|---|---|
| "New Order Received (number)" | Admin Notification "Email" | The address filled in and Enable Emails on. It does not need your own provider |
| Return request alerts | The owner and the managers of the order's location | Notify Me of New Requests |
See Alerts to your shop.