Help CenterHelp Center / Discounts and marketing · Reference
Every field on the Social Media Settings tab, and where each link and number is used.
Shop › Settings › Social Media Settings holds your social profile links and your chat contact. Change the fields, then select Save Settings.
| Field | What to enter | Default |
|---|---|---|
| Facebook Url | The full address of your Facebook page | Empty |
| Instagram Url | The full address of your Instagram profile | Empty |
| Youtube Url | The full address of your YouTube channel | Empty |
Where they show. On a website built with Online Store, these links appear as social icons in the footer. The theme has its own setting for showing social links, so an icon appears only when that setting is on and the field is filled.
| Field | What to enter | Default |
|---|---|---|
| Default Live Chat | whatsapp or Facebook Messenger. The panel describes it as the chat tool to use | |
| Whatsapp Number | Your WhatsApp contact number, when the chat tool is WhatsApp | Empty |
| Facebook page name | Your Facebook page's username, found in the page's address, when the chat tool is Facebook | Empty |
Where the WhatsApp number is used.
Default Live Chat and Facebook page name are not read by Online Store websites. If your customers use an app built for your shop, ask support whether its chat button follows these two fields.
A shop with Online Store can edit the same Facebook, Instagram and YouTube links and the WhatsApp number under Shop › Online Store › Preferences, in Social links. That screen also has networks this tab does not, such as TikTok and Snapchat. Both screens save to the same setting, so the last one saved wins.