Help CenterHelp Center / Payments · Concept
The messages you and your customers can meet around payments, what each means and how to fix it.
Your platform manages payments for your shop, or your shop is on the Lite package. Ask support. See Who manages your payments.
You added a gateway to the Payment Gateways list but a required field on its card is empty. Nothing was saved. Fill the named fields or remove the gateway from the list, then save again. See The Payment Gateways tab.
| Check | Why |
|---|---|
| The card reads Not connected | A required field is empty |
| Tabby or Tamara | Country and currency must match, and the amount must be inside your limits. See Buy now, pay later |
| Cashfree | The website offers it only when checkout accepts Indian phone numbers |
| eWay, ADCB, STRIPE INTENT | Not offered on the website checkout; customer app only |
| A guest is checking out | Guests are never offered the wallet, Monthly Credit or saved cards in the app |
| It is a demo store | A demo store takes cash only |
| Message | Meaning | Fix |
|---|---|---|
| "Online payment isn't available in this shop's currency. Please choose another payment method." | Your currency has a different number of decimals from the platform | Currency and decimals |
| "This payment method can't charge in this shop's currency. Please choose another payment method." | The gateway charges in one currency and your shop uses another | Currency and decimals |
| "This payment method is not available for this shop. Please choose another payment method." | Tabby or Tamara is not available for your country, currency or set-up | Buy now, pay later |
| "This payment method is not available for this order amount. Please choose another payment method." | The order is outside your Tabby or Tamara amount limits | Change the limits on the card |
| "Cash on delivery isn't available for this order" | A COD & risk rule applied | COD & risk |
Wait a few minutes: background checks place paid orders and re-ask providers. See How online payments are confirmed. If the yellow line appears on your orders list, follow Payments needing attention.
The card says "Not on the checkout page yet — customers are sent to the … payment page until you fill in: …". Fill the named fields. For CCAvenue, only India accounts can use the checkout page. See Pay on the checkout page.
The card was declined when you accepted, so the order was not accepted. Ask the customer to pay another way, or cancel the order. See Saved cards.
Refund on an order only records the refund. Send the money yourself. See Refunds by payment method.