Help CenterHelp Center / Returns and exchanges · Reference
Find returns and exchanges, filter them by status or type, and open one.
Returns in the top bar opens the page Returns & exchanges. It lists return requests from customers and the ones you created from an order.
| Link | Shows |
|---|---|
| All | Every return |
| To handle | Returns that still need you: requested, approved, pickup scheduled, on their way back, received and inspected |
| A status name | Returns in that one status. A status appears only when at least one return is in it |
Start your day with To handle.
The search box takes a Return number, order number, customer phone or email. Type it in full: the search finds exact matches only.
The list beside it switches between Returns and exchanges, Returns and Exchanges. Select Search to apply both.
| Column | Shows |
|---|---|
| Return | The return number, whether it is a Return or an Exchange, and the reason. Linked with names other returns sent back in the same parcel |
| Order | The order it belongs to. Select it to open the order page |
| Customer | The customer |
| Items | Each item and its quantity |
| Status | The current status badge. See Return statuses |
| Refund | The amount refunded and the method, or a dash while nothing is refunded |
| Requested | When it was requested |
Select the return number to open the return's own page, where every action is done.
An empty list shows No returns here yet.
For the shop owner, the menu appears while customers can ask for returns: the feature is on for your shop and Accept Returns is on. If you switch Accept Returns off, the menu stays as long as your shop has return requests, so you can finish them. A shop manager sees the menu whenever the feature is on.
Staff assigned to some locations see only the returns of their locations' orders.
A sale made at a till is returned at a till, not here. Trying to create a return for it shows This sale was made at the point of sale: return it at a till (Point of sale → Return).