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Which orders a delivery guy is offered, and what accepting, picking up and delivering do to the order.
A delivery guy works through two lists in the app: new orders to take, and orders already accepted.
An order is offered to an agent only when all of these are true:
Two settings on Shop › Settings › Delivery Settings narrow the list further.
| # | Setting | Effect in the app |
|---|---|---|
| 1 | Enable Delivery Location Assign | Each agent is offered only orders whose address is inside the Delivery areas chosen on their agent form. An agent with no areas chosen is offered nothing |
| 2 | Notify Delivery Before (in minutes) | An order booked for a delivery slot today is offered only once its slot starts within this many minutes. It starts at 60. Enter 0 to offer every order straight away |
The minutes apply to orders booked for a slot today. Orders without a slot, express orders and orders whose date has passed are always offered. An order booked for a later day is not offered until that day, unless the setting is 0.
Both settings are hidden for a shop that does not deliver with its own drivers. Every field of the tab is in Delivery settings.
You do not have to wait for an agent to take an order. Choose Assign Delivery Agent in Bulk Actions on the orders list. The order stays in Preparing Order, is offered to that agent only, and the agent gets a notification in the app. See Assign orders to a delivery agent.
| Step in the app | Order status afterwards | Rules |
|---|---|---|
| Accept | Delivery Guy Assigned | An agent accepts only for themselves. If two agents accept the same order, the first one gets it and the second is told it was already accepted |
| Picked up | Order Picked Up | The order must be the agent's own, or one of a shop and location the agent works for. Several accepted orders can be marked picked up in one go |
| Delivered | Delivered | Allowed from Preparing Order, Delivery Guy Assigned or Order Picked Up. Marking it twice changes nothing |
An order that is already Delivered or Canceled cannot be accepted or marked picked up.
The customer is notified of each status change in the same way as when you change the status from the panel. See Order statuses.
The app also lists the agent's ongoing and completed deliveries. Ongoing means accepted and not yet delivered or cancelled.
You can do the same steps from the panel with Mark as Picked Up and Mark as Delivered. See Bulk actions.