Help CenterHelp Center / WhatsApp and notifications · Concept
How you and your staff hear about new orders, returns and low stock, and what switches each alert on.
Your shop is told about a new order in up to five ways. Only the first two are yours to switch; the others depend on apps and settings the platform manages.
| Alert | Who gets it | What it needs |
|---|---|---|
| Pop-up and sound in the panel | Whoever has the panel open | Enable Global Order Notifications in General Settings. See New-order alerts and sound |
| E-mail "New Order Received" | The address in Admin Notification "Email" | The address filled in and Enable Emails on. Both are on the Email Settings tab |
| Push to the shop app | The shop owner and Shop Managers | The shop admin app installed and signed in, with notifications allowed |
| Ringing alert in the shop admin app | Devices signed in to the admin app | Order pushes on for the platform. It rings for every new order |
| Push to pickers | Pickers | Enable Picker Push Notification in Picker Settings |
Things to know:
The panel asks your browser for permission to show notifications only when the platform has set up web push for your shop. If you never see the prompt, use the pop-up and sound instead; they need no set-up beyond the switch.
Shop › Settings › Mobile Application Settings has a card named Admin App ringer — test. Leave Driver on Use configured driver (default) and select Send test ring now. It sends a fake new-order alert to every admin app device registered for your shop. The other two driver options are for support.
With Enable Picker Push Notification on, pickers are told about new, modified and cancelled orders. Notification Message Translations below it has a Title and Message for each. You can use {order_id} and {shop_name}. The Picker Settings tab appears only when pickers are on for your shop. See Pickers.
Notify Me of New Requests, in the returns settings, alerts the owner and the managers of the order's location in the panel, in the shop app and by e-mail. It covers two events:
One alert ignores the switch. When a customer cancels and the courier pickup could not be cancelled, you are always told: "(number) was cancelled by the customer; cancel the courier pickup manually". A delivery agent who was due to collect it gets "Return pickup cancelled" in the delivery app.
See Return messages and alerts.
Low Stock Digest, in General Settings, sends one list of low products per location each day. The options are Off, Daily and Daily, only items newly low; it starts off. Low Stock Digest Time sets the time of day. Both fields show only while stock tracking is on.
The digest arrives in the panel's notifications and as a push in the shop app. It is not e-mailed. See Low stock.
You can write a push to your delivery agents yourself. See Send a notification to delivery agents.