The Delivery menu lists only what your shop uses.
| Missing item | Why | Fix |
|---|
| The whole Delivery menu | No item applies to your shop | See Delivery modes |
| Delivery Guys, Collections | The shop does not deliver with its own drivers | Set Deliver With Your Own Drivers to Yes, or in By Shipping Zones set Also Deliver Locally to Yes |
| Delivery Slot Groups | No own drivers and order scheduling is off | As above, or switch on Enable Order Schedule |
| Delivery Locations | Your local area is the radius, not places | Set Delivery Area to By Places, or Local Delivery Area to Inside my delivery locations (drawn areas) |
"Set a delivery radius above 0 to deliver with your own drivers."
You chose Yes for Deliver With Your Own Drivers in By Radius with no radius. Enter Delivery Radius in Km and save again.
Customers outside my area can still order
Only accept orders inside my delivery area is off, the default. Switch it on.
"Your delivery zones cannot match any address yet"
The Delivery zones page gives the reason.
| Reason starts with | Fix |
|---|
| "There is no active delivery zone." | Add a delivery zone |
| "These zones are Google places." | The Google address lookup is off for your shop, or the platform has no Google key. Draw the zone on the map instead, or contact support |
Until it is fixed, every address is accepted and no zone charge or slot applies.
A zone's own charge is not applied
- Delivery Area is not By Places. The page then says "Delivery area is By radius, so zone charges aren't used. Time slots and express still are."
- Delivery Charge Type is Fixed. Every delivery then pays the fixed charge.
- The order reached the free delivery threshold.
I cannot add another zone
A message starting "Your plan allows" means your plan's delivery zone limit is reached.
Customers see no delivery times
- "No default group yet." Select Make default on a group. See Slot groups.
- "No slots yet, so customers can't pick a time with this group." Add slots to the group.
- The day is closed, the slot starts within the cutoff, or its order limit is reached.
- Enable Order Time Limit is on and the customer is outside the window.
Express delivery is not offered
- Enable Express Delivery is off, or the top-bar Express switch shows OFF.
- The time is outside the express start and end times.
- The customer's delivery zone is set to Never offer here.
- The address is shipped by courier.
The delivery charge is not what I expected
- The address has no map point: When the Distance Is Unknown decides the charge.
- Maximum Delivery Charge caps a distance charge.
- The customer is marked for free delivery, or the order reached the threshold.
- A location has its own pricing.
See Delivery charges.
"Minimum order amount is …"
The order subtotal is below your minimum. See Minimum order.
The website shows no map
- Map Provider is Off (location popup).
- "Google maps need a browser key." Add the Google Browser Key. See Checkout maps.
The location prompt does not appear
The line under Location Methods starts "Not shown yet:" and gives the reason. See Location prompt.
I cannot choose By Shipping Zones
- The option is missing, or saving answers "By Shipping Zones is not enabled for this shop. Ask your platform admin to enable the shipping feature." Despite that wording, you can switch it on yourself: turn on Courier shipping under Shop › Features. Ask support only if that card reads Contact support to change this.
- "There are no shipping zones yet." Add zones first. See Switch to shipping zones.
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