Help CenterHelp Center / Returns and exchanges · Reference
Refund small problem reports at once, without waiting for you, within a limit per request and per customer.
A "report a problem" request is a return where nothing comes back, such as a missing or spoiled item. With instant refunds on, the panel refunds such a request the moment the customer sends it.
The group Report a problem — instant refunds is on Shop › Settings › Returns & Exchanges.
| Field | What it does | Default |
|---|---|---|
| Instant Refunds | Switches instant refunds on | Off |
| Instant Refund Limit (amount) (1) | The most one request can be refunded instantly, in your currency. 0 means never | 0 |
| Instant Refund To (2) | Customer wallet or Original payment method | Customer wallet |
| Instant Refunds per Customer (30 days) (3) | How many instant refunds one customer can get in 30 days, up to 100 | 3 |
All of these must be true:
The request is approved, received, accepted in full and refunded in one go. Nothing is restocked. The refund moves money exactly as in Refund a return.
The return ends as Refunded, and Details shows Problem report with refunded instantly. The customer gets the requested and the refunded messages only.
The request stays Return requested and comes to you like any other. A shop-only note on its Timeline starts with "No instant refund:" and gives the reason, for example that the refund is over the limit.
If Approve Automatically is on, the request is then approved and moves straight to Received by the shop, waiting for your inspection.
If the refund itself fails part-way, the timeline says "Instant refund stopped:" and you finish the return by hand.
In Return Reasons, start each "nothing comes back" reason with !. See Returns & Exchanges settings.
Switch on Instant Refunds, enter an amount above 0 in Instant Refund Limit (amount), and check the other two fields.
Save the settings page.
Suggested for quick commerce at the top of the tab fills these fields for you to review.