Help CenterHelp Center / WhatsApp and notifications · Reference
Every field of the Email Settings tab, the two provider keys, and the test e-mail.
Email Settings switches your shop to its own e-mail provider and sets who e-mails come from.
| Field | What it does | Starts as |
|---|---|---|
| 1. Use my own email provider | Sends your shop's e-mail through the provider set below. While it is off, the platform's e-mail settings apply and the driver, sender and key fields are not used | Off |
| Enable Email Required Validation | Makes the e-mail address mandatory when a customer registers | Off |
| 2. Email Driver | The provider: SendGrid, SendInBlue or Dummy (For Testing) | SendGrid |
| 3. Enable Emails | The main switch for e-mail from your shop. Nothing is sent while it is off | Off |
| Enable Email OTP | Sends sign-in and password-reset codes by e-mail in the customer app. Works only while Enable Emails is on | Off |
| 4. Admin Notification "Email" | The address that receives "New Order Received" for every new order, while Enable Emails is on | Empty |
| 5. Send Emails From "Email" | The From address on your e-mails | Empty |
| Send Emails From "Name" | The From name customers see | Empty |
| Enable Custom Email Template | Uses your own wording for the code e-mail and shows the next two fields | Off |
| Custom Email Template | The code e-mail's text | Your OTP for {{SHOP_NAME}} is {{OTP}}. Do not share this code with anyone else. |
| Custom Email Subject | Its subject | OTP for Registration for {{SHOP_NAME}} |
| Field | What to enter |
|---|---|
| 6. API Key | An API key from your SendGrid account. Secret |
| Field | What to enter |
|---|---|
| API Key | An API key from your SendInBlue (Brevo) account. Secret |
Fill in only the key of the provider chosen in Email Driver. A saved key is not shown again; leave the field blank to keep it. There are no SMTP fields.
After saving, the Email Notification Settings tab is listed.
| Result | Meaning |
|---|---|
| "Mail Sent ✅" and "Please check your inbox." | The request ran. It does not prove delivery: see the warning below |
| "Wooopsss ⚠️" with "Permission Denied" | Your role cannot send test messages |
| "Wooopsss ⚠️" with "Too many test messages. Try again in a minute." | You sent more than 10 in a minute |
| "Please enter an email address in a correct format." | The box is empty |
{{OTP}} is the code and {{SHOP_NAME}} your shop's name. Without a custom template the subject is "Your OTP for (shop)". E-mail codes are used in the customer app and for password reset, never for website sign-in. See Customer sign-in codes.