Help CenterHelp Center / WhatsApp and notifications · Reference
Replace the title and text of the order pushes your customers receive, in every language of your shop.
Order pushes come with standard texts. This tab lets you write your own for each order status. It changes wording only: it does not turn pushes on. See Push notifications.
| Field | What it does | Starts as |
|---|---|---|
| 1. Enable Push Notification Overrides? | "When enabled, notifications will be sent in customer's selected language using custom translations below. If disabled, default system translations will be used." | Off |
Turning it on shows Notification Message Translations, with one card per status. While it is off, the cards are hidden and the platform's standard texts are sent.
Each card has 2. a Title and 3. a Message. If your shop has more than one language switched on, each field has a tab per language. Otherwise it is a single box.
| Card | Sent when | Starting title | Starting message |
|---|---|---|---|
| Preparing Order | You accept the order | Chef at work!! | Restaurant is preparing your order |
| Delivery Guy Assigned | A delivery agent accepts the order in the delivery app | Delivery Guy Assigned | On the way to pick up your order. |
| Order Picked Up | The order is picked up | Vroom Vroom!! | Order has been picked up and is on its way |
| Delivered | The order is delivered | Order Delivered | The order has been delivered to you. Enjoy. |
| Canceled | The order is cancelled | Order Canceled | Sorry. Your order has been canceled. |
| Ready to Pickup | A self-pickup order is marked ready | Food is Ready | Your order is ready for self pickup. |
| Order Modified, Awaiting Approval | You change the order without asking for approval | Order Modified | Previous Order Modified by shop |
| Order Modified, Awaiting Approval Send For Approval | You send a change for the customer's approval | Order Modified | Previous Order Modified by shop |
There is no card for the payment-requested and slot-changed pushes. Their texts cannot be changed here.
Type a variable in single braces and it is replaced when the push is sent.
| Variable | Replaced by |
|---|---|
{order_id} | The order number |
{shop_name} | Your shop's name |
{customer_name} | The customer's name |
{delivery_guy_name} | The delivery agent's name, once one has accepted the order |
{expected_time} | The expected ready time, if you set one |
The two Order Modified cards fill only {order_id} and {shop_name}. The hints under the fields list fewer variables than work.
The push is sent in the language of the order. For each field:
Select Save Settings at the bottom of the page. The new texts apply to pushes sent from then on.