Help CenterHelp Center / Locations and stock · Concept
Why a stock page or button is missing, and what the common refusal messages mean.
| Missing | Why | What to do |
|---|---|---|
| Locations & stock in the owner's menu | Stock tracking is off, you have one location, and your plan allows no more | Turn on stock tracking |
| Locations & stock for a manager | The shop has one active location | It appears with a second location |
| Stocktakes | Stock tracking is off and no count was ever made | Turn on stock tracking |
| Requests, Replenishment, Coverage map tabs, the location switcher | Fewer than two active locations | Add a location or activate one |
| Transfer stock | One location, or stock tracking is off | Add a location and turn on stock tracking |
| Add location is locked | Your plan's location limit is reached | Add more under Plan & billing |
| Cost and value figures | Cost and margin tracking is off, or your role may not see costs | Stock control settings |
Pages that need it show Stock tracking is off and stay readable. Actions that would move stock answer "Stock tracking is off for your shop. Turn it on in Settings to do this." A page that is no longer in your menu opens the dashboard with "This feature is not switched on for your shop. You can turn it on in Settings."
The owner turns on Stock tracking under Shop › Features. The Turn it on in Settings button opens that page.
The page lists every reason under That could not be done:. Each message and its fix is in Deactivate, delete or change the default location.
Open Locations & stock › Stock history, select the product's name to see only its changes, and read the Reason, Reference and By columns. See Stock history.
Check, in this order:
The owner or a Shop Manager can move the order from the order page.
They have no location while Work for no location until you choose one is set, or they are assigned only to deactivated locations. Fix it under Staff and riders.
| Message | Meaning |
|---|---|
| Transfers need approval in your shop: request the stock instead. | Use Transfer requests |
| This location already has a count in progress: finish or cancel it first. | One open count per location |
| Choose why the stock went down (damaged, expired, lost…). | Reasons are required in your shop |
A file is refused when the code after stock_quantity@ matches no location. See Stock per location, and Troubleshooting products and catalogue for other import problems.