Help CenterHelp Center / Discounts and marketing · Reference
Read a card's balance and history, send it again, correct its balance, or void it.
Select a code in the gift cards list to open the card. Only the last 4 characters of the code are shown.
| Line | What it shows |
|---|---|
| Balance | What is left to spend |
| Value | What the card was issued for |
| Status | Active, Voided or Expired |
| Valid until | The expiry date, or No expiry date |
| Issued | Sold or By the shop, with the date and time |
| Bought in order | The order that bought it. Sold cards only |
| Recipient | Name, and the e-mail address and phone number partly hidden |
| Delivery | "Sent" with the time, "Scheduled for" with the date, Not delivered or Not sent. A card still being sent also reads Not sent |
Shown only while the card is Active. None of them charges or refunds a customer.
Sends the same code to the recipient's e-mail address and WhatsApp number again. The balance does not change. A card scheduled for a later date is sent now instead.
You see "The gift card is being sent again." With no e-mail address or phone number you see "This gift card cannot be sent: it is not active or has no e-mail or phone."
| Field | What to enter |
|---|---|
| Amount to add (negative to remove) | For example 10 to add, -10 to take off |
| Reason (kept in the audit log) | Required, at least 3 characters |
Select Adjust. Only the card's balance changes: no money moves, no order is touched, and the recipient gets no message. You see "Balance adjusted."
Enter a Reason (kept in the audit log) and select Void. The panel asks "Void this gift card? What is left on it can no longer be used."
You see "Gift card voided." Amounts the card already paid stay as they are.
Every change to the balance, newest first.
| Column | What it shows |
|---|---|
| Date, What | When, and the kind of change from the table below |
| Amount, Balance | The change, plus or minus, and the balance after it |
| Order | The order number, if any |
| Note | The reason you typed, or a note from the system |
| What | Meaning |
|---|---|
| Issued | The card was created with its value |
| Used at checkout | The card paid towards an order |
| Given back (order cancelled) | The amount came back: the order was cancelled or its payment never arrived |
| Given back (return or change) | The card's share of a refund came back |
| Expired | What was left was written off at the expiry date |
| Voided | What was left was written off by a void |
| Adjusted | A correction made on this page |
Shown once the card has been used, one row per order with the Amount, what was Given back and a Status:
| Status | Meaning |
|---|---|
| Held until paid | The amount is set aside while the order awaits its online payment |
| Paid | The card paid that amount |
| Given back | The amount went back onto the card |
See Gift cards as payment for the checkout side.