Help CenterHelp Center / Locations and stock · How-to
Close a location for now or for good, and choose which location catches orders and stock that name none.
All three actions are links on a location card on Catalogue › Locations & stock. Only the owner sees them.
The default location takes orders that have no location, and stock updates that name no location, such as a CSV with a plain stock_quantity column.
A location must be empty and idle first. Otherwise the page lists what is in the way under That could not be done: Each message starts with the number of products, transfers or orders concerned.
| Message | What to do |
|---|---|
| It is the default location. Make another location the default first. | Change the default |
| Products still have stock here. Transfer them to another location first. | Select Transfer all its stock under the message. It opens a transfer with everything at this location. The button is shown while stock tracking is on |
| Products are below zero here (sold more than was in stock). Correct their quantities to 0 on the product page first. | Open each product and set this location's quantity to 0 |
| Transfers are in transit to or from this location. Receive or cancel them first. | Receive or cancel the requests |
| Open orders are fulfilled from this location. Deliver or cancel them first. | Complete the orders, or move them to another location from the order page |
| Customers are paying for orders from this location right now. Try again in a few minutes. | Wait and retry |
The same checks apply as for deactivating, so empty the location first.
A team member assigned only to deactivated locations receives no new orders. Staff and riders marks them with a warning so you can give them an active location.
When only one active location is left, the Requests, Replenishment and Coverage map tabs and the location switcher disappear, and every order goes to that location.