Help CenterHelp Center / Discounts and marketing · Reference
See how many customers are waiting for one product, on which channel, and what happened to each request.
Select a product in the Most wanted table on Back-in-stock alerts to open its requests. The page is titled Back in stock / the product's name. It is read-only for everyone.
The page covers a whole product. Requests for its variants are listed here too, with the variant named on each row.
Like the settings page, it needs stock tracking on. With it off you are sent to the dashboard with "This feature is not switched on for your shop. You can turn it on in Settings."
The first line reads Out of stock or Back in stock — alerts are going out.
One row per status that has requests, with a column for each channel: Email, WhatsApp and App notification.
| Status | Meaning |
|---|---|
| Waiting for e-mail confirmation | The customer has not opened the confirmation link yet. Nothing is sent until they do |
| Waiting for stock | The request will be alerted when the product can be bought again |
| Sending | The request was picked in the current round and its alert is on its way |
| Alert sent | The customer was alerted. A request is alerted once |
| Unsubscribed | The customer used the link to stop the alerts |
| Expired | The request ran out before it was confirmed or alerted |
| Cancelled | The request was dropped, for example because the customer opted out of your marketing on that channel |
| Could not be sent | Sending the alert failed |
The 100 most recent requests for the product, newest first. With none, the card reads "No requests for this product."
| Column | Shows |
|---|---|
| Requested | How long ago the customer asked |
| Variant | The variant they asked for, or Any when they asked for the product as a whole |
| Channel | Email, WhatsApp or App notification |
| Contact | The address or number, partly hidden. Customer app for an app notification |
| Status | One of the statuses above |