Help CenterHelp Center / Returns and exchanges · Reference
The return policy fields on the Returns & Exchanges settings tab, with their options and defaults.
Shop › Settings › Returns & Exchanges holds your return policy. Change the fields and save the settings page. The tab's other two groups are in Instant refunds and Return messages and alerts.
Suggested for quick commerce fills the form with a 24-hour return period, pickup by your delivery agents, "report a problem" reasons and small instant refunds. It also switches Allow Exchanges off. Nothing changes until you save.
| Field | What it does | Default |
|---|---|---|
| Accept Returns | Lets customers ask for returns | Off |
| Return Period | How long after delivery a customer can ask, from 0 to 365 days or 8760 hours. You can still create a return yourself after that | 7 |
| Return Period Unit | Days after delivery (until the end of the last day) or Hours after delivery (quick commerce) (exactly that many hours) | Days |
| Return Reasons | The reasons customers choose from, one per line. See below | Six reasons |
| Photos Required | Customers must add a photo of each item they return. It does not apply to returns you create | Off |
| Approve Automatically | Approves customers' requests as they arrive | Off |
| How Items Come Back | Courier pickup from the customer, Customer drops off / sends the items, Our delivery agent collects them or No physical return (refund only). The default for new returns; each return can still use another way | Courier pickup |
| Return Shipping Fee | Free, Fixed fee, deducted from the refund, or Fixed fee, free when it is our fault (* reasons) | Free |
| Return Shipping Fee Amount | The fee deducted from the refund, when a fee applies | 0 |
| Refund Methods | Which of wallet, original payment and manual you offer. The wallet needs the wallet on; original payment works for orders paid with Tabby or Tamara | Wallet, original payment and manual |
| Restock Returned Items | Yes — accepted items in good condition go back in stock or No — I update stock myself | Yes |
| Allow Exchanges | Customers can exchange an item for another size or colour of the same product | Off |
| Refund Delivery Charge | When the whole order comes back for a * reason or Never | When the whole order comes back |
The default reasons are: *Damaged item, *Wrong item sent, *Not as described, Size or fit issue, Changed my mind, Other.