Help CenterHelp Center / Sales channels · How-to
Stop sending products to Google, and know what happens to the products already in Merchant Center.
Disconnecting stops the sync and removes the access you gave. When the product source is set up, the panel first deletes that product source from your Merchant Center account, and every product in it goes with it.
Open Sales channels › Google Merchant Center.
In the Disconnect card on the right, select Disconnect and confirm "Disconnect Google Merchant Center?".
| Message | What happened |
|---|---|
| "Google Merchant Center disconnected, and your products were removed from it." | The product source and its products are gone, and Google has cancelled the access |
| "Google Merchant Center disconnected. Your products stay in Merchant Center until you remove them there." | The access is cancelled, but the product source was not removed, or there was none yet. Check Merchant Center and delete what is left yourself |
| "Google Merchant Center disconnected here. To be sure, also remove this app at myaccount.google.com/permissions." | The panel dropped its access keys, but Google did not confirm the cancellation. Remove the app in your Google account, and check in Merchant Center whether the products are gone |
After a disconnect the page shows "Disconnected on … (was …)" with the date and the Google e-mail, and the connect button again. If products could not be removed, a line counts them: "… products may remain in the catalog."
Only products the panel sent are affected. Anything else in your Merchant Center account is left alone.
You do not need to disconnect to switch accounts. On the Connected card select Change next to the account, pick the other account and select Use this account.
The products in the account you left are removed in the background. A banner shows progress:
The same banners appear on the Meta, TikTok and Snapchat pages when you switch business or catalogue there.
Select Connect Google Merchant Center and go through the steps in Connect Google Merchant Center. The products are sent again from the start, and Google reviews them again.