Help CenterHelp Center / Discounts and marketing · Reference
Limit a rule by order value, customer history, customer group, sales channel, delivery or pickup, and location.
Card 4. Who and where holds the conditions any offer type can use. Leave a field empty and it does not restrict the rule.
| Field | Rule |
|---|---|
| Minimum order value | The whole cart before any discount must reach it. Customers below it see "Add X more to get …" |
| Minimum units of the chosen products | Units of the lines selected in card 3. A product sold loose by weight counts as one |
| Field | Who qualifies |
|---|---|
| First order only (pair with "1 use per customer") | A customer with no earlier order at your shop |
| Returning customers only | A customer with at least one earlier order |
| Signed-in customers only | Anyone the checkout knows as a customer |
| Only on order number | The customer's order with exactly this number, for example 3 for the third order |
| Win back: no order for (days) | A customer whose last order is at least this many days old. Someone who never ordered does not qualify |
| Customer groups | Members of any group you pick. Shown when you have customer groups |
Cancelled orders are not counted as earlier orders. An online order still waiting for its payment is.
A visitor who is not signed in sees "Sign in to get this offer." for any of these conditions.
Tick the channels the rule applies to. None ticked means everywhere.
| Tick box | Channel |
|---|---|
| Mobile app | Your customer app |
| Online store | Your website |
| WhatsApp orders | See the note below |
| Orders created or edited in the panel | Orders your staff change after they were placed |
| Point of sale (in store) | The till |
Tick Delivery, Pickup or neither for both.
Shops with more than one location see Locations. The rule then applies only to orders fulfilled from the chosen locations: the store that delivers to the address, or the pickup store. None chosen means every location. A customer who types a code that belongs to another store sees "This offer isn't available from this store."
Customer, channel, delivery, location and schedule conditions are checked when the order is placed. If staff later remove items, the order keeps its offer even when it falls below the minimum.