Help CenterHelp Center / Locations and stock · How-to
Send the stock another location asked for, receive what arrives, record what was lost on the way, or cancel.
Open a request with Open on the Requests tab. The page is titled with the request's number and status, and lists each product with its Requested, Sent, Received and Lost in transit quantities. See Transfer requests for the statuses.
Staff of the sending location act on a request that is Waiting for approval or Approved. The At source column shows how much the sending location has.
Approve only accepts the request without sending yet. The button then reads Send.
Reject, with an optional reason, closes a request that has not been sent.
Staff of the receiving location act once the request is In transit.
Enter the Received quantity on each line. It cannot be more than was sent.
If less arrived, say why under If less arrived, why?, for example "2 damaged in transit". What did not arrive is recorded as Lost in transit.
Select Receive. The received quantities are added to the destination.
Staff of either location, or the person who made the request, can cancel it, with an optional reason. Before it is sent the button reads Cancel request. While it is in transit the button reads "Cancel and return to" with the sender's name, and the stock goes back to the sending location.
Sending is refused with "Stock tracking is off for your shop. Turn it on in Settings to do this." Stock already in transit can still be received or cancelled.
| Message | Meaning |
|---|---|
| Only the staff of the location that sends the stock can approve it. | You do not work at the sending location |
| Only the staff of the location that receives the stock can receive it. | You do not work at the destination |
| Send at least one product, or reject the request. | Every sent quantity is 0 |
| You cannot receive more than was sent. | Lower the received quantity |
| Say why less arrived than was sent (e.g. damaged in transit). | Fill in the reason |
| One of the two locations is switched off. Switch it back on, or cancel the request. | Activate the location or cancel |
| This request is closed. | It was already received, rejected or cancelled |
Every step is written to the stock history.