Help Center / Payments · Concept
Refunds by payment method
Exactly which refund actions move money, which only record it, and what to do for each way of paying.
Where to find itOrdersReturns
- Who can use this
- Shop owner, Shop Manager
Help CenterHelp CenterHelp Center / Payments · Concept
Exactly which refund actions move money, which only record it, and what to do for each way of paying.
Most refund buttons in the panel record a refund. Only a few move money. Check which before you promise a customer their money.
| Action | Moves money? |
|---|---|
| Refund on an order's Balance to refund | No. It marks the refund as done. You give the money back yourself |
| Refund to wallet on an order | Yes, into the customer's wallet at your shop |
| Refund a return to Customer wallet | Yes, into the customer's wallet |
| Refund a return to Original payment method | Yes, through the provider. Tabby and Tamara orders only |
| Refund a return as Manual (bank transfer / cash) | No. It records a refund you paid outside the platform |
| Cancelling a Tabby or Tamara order | Yes. The authorisation is released, or refunded in full if already captured |
| Cancelling an order with a wallet or gift card part | Yes. That part goes back to the wallet or the card automatically |
| A checkout-page payment that never became an order | Yes. Refunded in full automatically. See Pay on the checkout page |
| Paid with | How the customer gets money back |
|---|---|
| Cash or card on delivery | Cash, bank transfer or wallet, recorded through a return |
| Any card gateway (Stripe, Razorpay, Telr, Checkout.com and the rest) | Refund in the provider's dashboard, then record it. Or refund to the wallet |
| Tabby, Tamara | Through a return, with Original payment method |
| Wallet | Automatic when the order is cancelled. Otherwise Refund to wallet, or a return refunded to Customer wallet |
| Gift card | Automatic when the order is cancelled. For a return, use the wallet or a manual refund |
| GCash, Payment Via Link, Monthly Credit | Outside the platform. Record it on a return as a manual refund |
The order page shows refund buttons only for orders paid in advance: an online gateway, the wallet or a gift card. See Money actions on an order. The step-by-step guide for a return is Refund a return.
On the return's page the refund form shows Refund with the amount and a list of methods. A method is offered only when both are true:
For a manual refund, type how you paid in the reference box under the method list. If no method applies you see "No refund method is available for this order (Returns settings)."
The amount covers the accepted items, minus any return shipping fee, and is limited to what is left refundable on the order.
If Tabby or Tamara does not confirm a refund, the return shows "Refund outcome unknown." Nothing else can be paid on that return until you record what happened:
Which methods your staff may use, and instant refunds, are set in Refund settings.