Help CenterHelp Center / Team and security · Reference
Two Shop menu entries that appear only for shops set up by the platform team with a shared multi-branch app or an assigned theme.
Most shops never see Branch Profile or Shop Theme Settings in the Shop menu. Each one appears only after platform staff set something up for your shop. If you do not see them, there is nothing to do.
When it appears: platform staff have linked your shop and at least one other shop to the same web app, so that each shop is a branch of it. Shops on the lite, DM and free packages do not get it.
Open Shop › Branch Profile. The page is titled Update Branch Profile.
| Field | What to enter |
|---|---|
| Branch Name | The name of this branch. Required. |
| Slug | A short address-style name for the branch, written like "branch-url-like-this". Required. |
| Banner | An image for the branch. The page asks for a banner of 360x255. Required the first time; later you can leave it empty to keep the saved banner. |
Select Update. The page confirms with "Branch Profile updated successfully."
Each shop has one branch profile. It is created empty the first time you open the page.
When it appears: platform staff have assigned a theme to your shop. The theme choice itself is not a setting you can change.
Open Shop › Shop Theme Settings. The page loads a form built from the theme's own list of options, so the fields differ from one theme to another. The form is filled with your shop's current values.
Change the values you need and submit the form.
The form is loaded from a separate service. If the page stays empty, reload it. If it is still empty, tell support.