Help Center / Get started · Concept
Troubleshooting getting started
The messages you can meet between sign-up and going live, and what to do about each.
Help CenterHelp CenterHelp Center / Get started · Concept
The messages you can meet between sign-up and going live, and what to do about each.
Find the message you see, then follow the fix.
| Message | What to do |
|---|---|
| "This email already has an account." | Enter that account's password in Your existing password |
| "Enter the code we emailed you" | Type the code, finish the form and submit. Leave the box empty and submit for a new code |
| "You already have a QuickCommerce account with this email." | Use Log in, or reset the password |
| "This email is registered with another partner." | Use a different e-mail, or contact support |
| "This account is suspended. Please contact support." | Contact support |
| "Your shop is already being created." | Wait a minute, then log in |
| "We could not finish setting up your account. Please contact support (ref …)." | Send support the reference shown |
| Message | What to do |
|---|---|
| "This shop already has demo data. Remove it first." | Remove the demo data, then load another |
| "A demo import or removal is already running." | Wait for it to finish |
| "Your store is live, so demo data cannot be added." or "Your shop already has orders, so demo data cannot be added." | The demo is for shops that have not started selling |
| "A sales channel (WhatsApp catalog, Google, Meta, TikTok or Snapchat) is connected. Disconnect it to add demo data." | Disconnect the channel first |
| "There is no demo store for this kind of shop yet." | Pick another sample store |
| "Your plan does not allow this many products." | Sample products count towards your plan's product limit. Pick a smaller demo or change plan |
| "Your plan has no orders or customers to explore, so a demo store is not available." | Not available on your package |
| "Something went wrong. Nothing you created was changed." | Select Try again |
| "We could not reach the server. Check your connection and try again." | Check your connection, then Try again |
| Message | What to do |
|---|---|
| A currency is marked "not available on this platform" | Pick another currency, or contact support. See Step 1 |
| "Your products or rates already have weights in …" | Units are read-only in setup. Change them from the Delivery settings, which can convert the weights |
| "We could not read this image. Upload a JPG, PNG or WebP logo." | Upload the logo again as JPG or PNG. See Step 5 |
| "That address cannot be used. Use 3–63 letters, digits and hyphens." | Shorten or clean the web address |
| "The last layout you picked could not be applied" | Pick another layout on Step 5, or choose one again from Themes |
| Message | What to do |
|---|---|
| "Finish the required rows first." | Open each required row without a tick. See Launch checklist |
| "Remove the demo data before going live." | Remove the demo data |
| "Publish your store from Customize first." | Publish a design. See Design your website and go live |
| "Go live opens once your online store is enabled." | The online store is not on for your shop. Ask support |
| "Your store cannot go live until you do." (confirm your e-mail) | Open the link in the e-mail, or select Resend the email |
Your panel shows only the features your shop uses. If a page you expect is not in the menu, or its address sends you to the dashboard with "This feature is not switched on for your shop. You can turn it on in Settings.", switch it on from Turn features on.