Help CenterHelp Center / WhatsApp and notifications · Reference
Switch each order e-mail to customers on or off.
This tab has one switch per order e-mail. All seven start on, so once your own e-mail provider is working, customers receive every order e-mail unless you turn some off here.
| Switch | E-mail the customer receives | Starts as |
|---|---|---|
| Enable Order Placed Notification? | "Confirmation of order (number)", with the order summary and delivery details | On |
| Enable Order Accepted Notification? | The order was accepted | On |
| Enable Order Delivery Boy Accepted Notification? | "Your order #(number) has been accepted by our delivery partner" | On |
| Enable Order Delivery Boy Pickup Notification? | The order was picked up, with the delivery partner's name and phone number | On |
| Enable Order Delivered Notification? | The order was delivered. Not sent for point-of-sale sales | On |
| Enable Order Cancelled Notification? | The order was cancelled | On |
| Enable Order Modification Notification? | The order was changed without asking for the customer's approval | On |
Select Save Settings at the bottom of the page to save.
Unlike SMS, these e-mails have no text box. Their wording and layout are built in, and they are written in the language of the order. You choose only whether each one is sent.
The From name and address come from Send Emails From "Name" and Send Emails From "Email" on Email Settings.
Delivered e-mails are not sent for point-of-sale sales. Demo orders send no e-mail.
If the first two are not both on, this tab is not in your Settings.